Frequently asked questions

A 10% platform fee on Campaign payouts — charged to the brand's budget as an add-on on top of each creator payout, never deducted from what the creator earns. Creators pay a separate 3% + R3 fee only when they withdraw. See the Payments & Fees Policy.

As soon as your submitted clip's views are independently verified and cross the campaign's minimum payout, your balance updates automatically. You can then withdraw to your bank account via Paystack from Settings → Payout details.

A view palflip determines, in its sole discretion, to be legitimate — not from bots, scripts, automated systems, purchased engagement, or any prize/payment/barter inducement. Manipulated views earn nothing and can get an account suspended.

Unspent, unallocated budget can be refunded if you close a campaign before it's fully spent. Amounts already paid to creators for approved work can't be. Full detail in the Refund Policy.

Talk it out in the campaign chat first. If that doesn't resolve it within 7 days, file a dispute and palflip will review it. See the Dispute Resolution Policy.

Yes. Every Deliverable must clearly disclose the paid relationship (e.g. #ad, #sponsored) in line with the Advertising Regulatory Board code and the Consumer Protection Act — this is the creator's responsibility, and brands must require it.

Not yet — palflip currently relies on account verification through our authentication provider and the 18+ self-attestation you make when you sign the Likeness Release. Full identity verification is on the roadmap.

Go to Settings → Accountand use the "Close account" section. Your personal details are anonymised immediately; records needed for payouts already made are kept as required by law.

Yes, any time, from Settings → Account— "Download my data." No request or waiting required.

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