1. Who may use palflip
You must be 18 years of age or older to create an account, submit content, run a campaign, earn, or withdraw. Palflip is not directed at, and may not be used by, anyone under 18. If we learn a user is under 18, we will suspend the account and reverse or withhold any related payments.
You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for keeping your login secure. If you use palflip on behalf of a business, you confirm you are authorised to bind that business, and "you" includes that business.
2. What palflip is (and is not)
Palflip is a marketplaceconnecting Brands running pay-per-view promotional campaigns ("Campaigns") with Creators who post short-form clips ("Deliverables") promoting those Campaigns on third-party social platforms, in exchange for payment based on Verified Views.
Palflip is a neutral venue and payment facilitator. We are not a party to the underlying arrangement between a Brand and a Creator, we do not employ Creators, and we are not an advertising agency, talent agency, or the author of any Deliverable. Creators and Brands each act as independent contractors. We do not guarantee any minimum earnings, views, Campaign results, Creator quality, or Brand conduct. Participation is at your own risk.
3. Accounts, roles and verification
A single account may hold a Creator profile, a Brand profile, or both. We may require identity, age, banking, or tax verification before you can earn, withdraw, or fund a Campaign, using third-party providers including our payment provider. We may refuse, limit, suspend, or close any account at our discretion, including for the reasons in these Terms, the Acceptable Use Policy, or the Community Guidelines.
4. Campaigns, submissions and payment
Creators are governed by the Creator Agreement; Brands by the Brand & Advertiser Agreement; fees and payouts by the Payments & Fees Policy.
Fees. Palflip charges a Content Reward Fee of 10%on Campaign payouts, added to the Brand's budget on top of each Creator payout — it is never deducted from the Creator. Creators pay a Withdrawal Fee of 3% + R3 when withdrawing. All amounts are in ZAR, processed through Paystack.
Verified Views only. Payment is calculated on views we determine, in our sole discretion, to be legitimate. Views generated or suspected to be generated by bots, scripts, automated means, purchased engagement, or any inducement are excluded and earn nothing.
5. Your content and licence
"User Content" means anything you submit, post, or create through palflip, including Deliverables, Campaign materials, messages, and profile information. You retain ownership of your User Content. You grant palflip a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, and distribute it as needed to operate, promote, and improve the Platform. Creators additionally grant the licences in the Creator Agreement and Likeness Release; Brands grant the licences in the Brand & Advertiser Agreement.
You represent and warrant that you own or have all rights necessary to submit your User Content and grant these licences, and that it does not infringe any third party's rights or violate any law or third-party platform's terms.
6. Acceptable use
You must comply with the Acceptable Use Policy and Community Guidelines. Among other things, you may not use palflip for anything unlawful, fraudulent, infringing, harmful, or prohibited, and you may not manipulate views, engagement, or the Platform's systems.
7. Intellectual property in the Platform
The Platform, its software, design, trademarks, and content (excluding User Content) are owned by palflip or its licensors and protected by law. We grant you a limited, revocable, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, scrape, or create derivative works from the Platform.
8. Third-party platforms and services
Palflip relies on and links to third parties, including social platforms (TikTok, Instagram, YouTube, X) and service providers (Paystack, and our hosting and infrastructure providers). We do not control them and are not responsible for their acts, omissions, availability, or terms. You must comply with the terms of any third-party platform you use, including their minimum-age and monetisation rules.
9. Suspension, termination and clawback
We may suspend or terminate your access, remove content, withhold payouts, or reverse or claw back amounts already paid or withdrawn, if we reasonably believe you breached these Terms or any incorporated policy, engaged in fraud or view manipulation, caused a chargeback, or exposed palflip or others to legal risk.
You may stop using palflip and close your account at any time from Settings. Sections that by their nature should survive termination (including 2, 5, 9–14) survive.
10. Disclaimers
THE PLATFORM AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant any earnings, views, results, or the conduct of any Brand or Creator.
11. Limitation of liability
To the fullest extent permitted by law, palflip and its directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or earnings, arising out of or relating to your use of the Platform.
Palflip's total aggregate liability for all claims relating to the Platform will not exceed the greater of (a) the total fees palflip actually earned from you in the three months before the event giving rise to the claim, or (b) R1,000. Nothing here excludes liability that cannot be excluded under South African law, including the Consumer Protection Act.
12. Indemnity
You will indemnify, defend, and hold harmless palflip and its directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from (a) your use of the Platform, (b) your User Content or Deliverables, (c) your breach of these Terms, any incorporated policy, or any law, (d) your dealings with any Brand, Creator, or third party, and (e) any tax obligation of yours.
13. Dispute resolution and governing law
If your disagreement is with a Brand or Creator over a Campaign — not with palflip itself — see the Dispute Resolution Policy first.
These Terms are governed by the laws of the Republic of South Africa. Before starting formal proceedings, you agree to contact legal@palflip.com and attempt in good faith to resolve the dispute for at least thirty (30) days.
Any dispute not resolved informally will be finally resolved by confidential arbitration in South Africa administered under the rules of the Arbitration Foundation of Southern Africa (AFSA), by a single arbitrator, in English. This does not prevent either party from seeking urgent interim relief from a court. Disputes will be resolved individually and not as a class action, to the extent permitted by law. If arbitration is unavailable, the courts of the KwaZulu-Natal Division of the High Court of South Africa have exclusive jurisdiction.
14. General
Changes. We may update these Terms. Material changes will be notified through the Platform or by email; continued use after changes take effect means you accept them.
Notices. Legal notices to palflip go to legal@palflip.com. We may give you notice through the Platform or your registered email.
Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor. Severability. If any provision is held unenforceable, the rest remains in effect. Entire agreement. These Terms and the incorporated policies are the entire agreement between you and palflip regarding the Platform. No waiver. Our failure to enforce any right is not a waiver of it.